We treat all four inboxes seriously. Complaints get priority — they typically receive a response within 24 hours, including weekends. Editorial, partnership, and press inquiries: within 48 hours on business days.
Had a problem with a brand on our Top 10? Delayed cashout, KYC manipulation, or T&C dispute? We investigate within 7 days.
Spotted a factual error? Want to suggest a brand for review? Have a tip about an operator? This goes straight to the editor.
Personal email for the Editor-in-Chief. For specific issues that need his attention, or for press inquiries with deadlines.
Media inquiries, conference invitations, partnership proposals, sponsored content discussions, or affiliate manager contact.
Choose the right route below — the dropdown will pre-fill the destination address and route your message to the correct team member. You can also email any address above directly.
FreeCredit Casinos
Jalan PJU 5/22, Kota Damansara
Petaling Jaya, 47810
Selangor, Malaysia
Visits by appointment only. Walk-ins are not staffed — we work remote-first.
Email monitoring: Mon–Fri 9am–7pm MYT
Complaints queue: 7 days/week including public holidays
Marcus's office hours: Wed & Fri 2pm–5pm MYT (by appointment)
For urgent press inquiries outside hours, email press@freecreditcasinos.net with "URGENT" in subject.
